Return Policy

Fusion Life Return Policy

Last Updated: 02/04/2025

At Fusion Life, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and refund policy to ensure a hassle-free shopping experience.

1. Eligibility for Returns

1.1. Items must be returned within 3 days of the delivery date.
1.2. Products must be unused, in their original packaging, and in the same condition as received.
1.3. Certain items, such as personal care products, perishable goods, and gift cards, are non-returnable for hygiene and safety reasons.
1.4. Proof of purchase is required for all returns.

2. How to Initiate a Return

2.1. Contact our customer service team at FusionLife@gmail.com with your order number and reason for return.
2.2. Our team will review your request and provide return instructions, including the return shipping address.
2.3. Returns must be shipped back within 3 days of receiving return approval.

3. Refunds & Processing

3.1. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
3.2. Approved refunds will be processed within 30 business days to the original payment method.
3.3. Shipping fees are non-refundable unless the item was defective or incorrect.
3.4. If your refund is delayed, please check with your bank or payment provider before contacting us.

4. Exchanges

4.1. We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at FusionLife@gmail.com for further assistance.
4.2. Exchanges are subject to stock availability.

5. Return Shipping Costs

5.1. Customers are responsible for return shipping costs unless the item is defective or incorrect.
5.2. We recommend using a trackable shipping service, as we are not responsible for lost or undelivered returns.

6. Damaged or Defective Items

6.1. If you receive a damaged or defective product, please contact us within 3 days of delivery with clear photos of the issue.
6.2. We will arrange a replacement or refund at no additional cost to you.

7. Contact Information

If you have any questions regarding our return policy, feel free to reach out to us at FusionLife@gmail.com